As a business, your reputation is of the utmost importance. Should you do something to tarnish it, the fallout could cause you to lose customers, lose money, and reduce your profitability, which is why it’s essential that it remains fully intact.
One facet that you will be judged on is your deliveries. Your customers will expect that when they order an item from you, it arrives on time and in perfect condition. Should it be lost in the post, damaged in transit, or late to arrive, they will think twice about buying from you again.
So how can you choose the perfect transporter to deliver the customer service you desire?
Timescale
When people place an order with you, they will expect it to arrive in good time, and this means that you need to choose a transporter with a quick turnaround and a reputation for being punctual. Most purchasers expect goods to arrive within three to five working days, although in some cases, they may wish to request the most immediate receipt. In order to accommodate this, you ought to look for couriers with a range of services including 24- and 48-hour delivery options.
Type
We mentioned above looking around for a courier with a range of services to choose from, but this doesn’t just relate to timescales. Many customers will want to be able to track their orders, and this is a desire that you should accommodate wherever possible, as it helps to engender trust in your enterprise and its honesty. In order to lessen costs, you will also want to look for companies that perhaps offer pallet deliveries, such as TNT, as these will help to reduce the price tag of shipping items that are either large or bought in bulk.
Cost
Regarding the latter point above, you should also consider overall costs. Irrespective of who is footing the bill, whether it’s you or your customer, the person paying for shipping will want to be charged as little as possible, so shop around for the best prices available for various services. Comparison sites like Parcel Money are a good place to start, but you might also want to contact companies that are not listed to get quotes from them as well.
Choose your courier with care and you can forge a partnership that enhances rather than endangers your reputation. Why not start your search today?
